
Always There FÜR You – With a Direct Line and an Open Ear
Whether you want to report a maintenance issue, handle rental matters, or receive up-to-date information about the neighborhood – our outline damage report form and digital tenant portal make it easy.
Even if you’re interested in becoming a tenant, you’ve come to the right place.
Always reachable – from the comfort of your home
We’ve optimized our processes for your convenience, to offer you, as a tenant, better service and more transparency.
Our two developed portals make it even easier for you to reach us – all from the comfort of your own home.
You can learn more about it on this page.
1. Digital tenant portal of the Ackermann Group
Everything from a single source: In the tenant portal you will find news, contacts, forms and much more – also conveniently available as an app for iOS and Android.
Whether news, event information or the search/offer section - this is where tenants exchange information.
Your property manager will tell you everything you need to know about your home.
You can easily find contracts, documents and other forms here.
Here you can view emergency numbers, contact details and important contacts directly and at any time.
You can inform us of important changes, such as new bank details, here.

Note: The tenant portal is made available to you by Ackermann Hausverwaltung GmbH in cooperation with casavi GmbH. Please note that the use of the portal is subject to the terms of use of casavi GmbH.

Availability:
Monday – Thursday:
7:30 a.m. – 6 p.m.
Friday: 7:30 a.m. – 2 p.m.
Phone: 089 552 136-250
Availability:
Monday – Sunday
00:00 – 24:00
Phone: 040 / 33 44 15 30

2. Elevator Malfunction
Telephone reservation
Washing machine:
089 1 22 33 051
Dryer:
089 1 22 33 052
4. Rental Interest and Other Contacts
Are you interested in an apartment or planning to move within the neighborhood?
We are happy to receive your inquiry.
Would you like to know more about the future design and development of our neighborhood?
Visit our development subpage to find current information and insights into our projects, or contact us directly at info@fuerstenriedwest.de.
If you would like to know more about the neighborhood and its vibrant community life or get in touch with the neighborhood meeting place team, visit our neighborhood subpage or email to us at: nachbarschaft@fuerstenriedwest.de.
Contact and service
Smart Property Management GmbH
Vogtlandstraße 8
07549 Gera
Telephone
Repair requests and forms
