More Mobility Without being a Car, E-Cargo Bike, or E-Scooter Owner

All mobility offers on this website originate from überall GmbH, Geigelsteinstraße 5c, 83209 Prien am Chiemsee.

To use the vehicles of our cooperation partner, a one-time registration and subsequent activation and driver’s license check is required. Step 1: Registration is possible via the website fuerstenriedwest.de or by scanning the QR codes on the vehicles and locations or stations. Only residents of Fürstenried (zip code 81475) and Neuried (zip code 82061) can use the “FÜRstenriedWest Mobil” sharing service provided by the cooperation partner überall GmbH. Step 2: After registration, new interested parties will be activated by the operator within two working days. Step 3: The driver’s license check can be carried out conveniently from home via e-mail or on site at the property management office during the weekly tenant consultation hours (every Thursday from 9 am to 12 pm). A driver’s license and ID card are required for the driver’s license check. Provided your credit check was positive, your account will be approved immediately after the digital driver’s license check and you can book right away.

If you only register to use bicycles, you can also use them without a driver’s license validation.

To confirm your identity and driving license, our cooperation partner will check your driving license and ID card on site or by e-mail. Don’t have a German driving license? You can find all the driving licenses we accept in the online register of genuine EU identity and travel documents. If you only register to use bicycles, you can also use them without validating your driving license.

The rates are co-determined by our local cooperation partner, which is why different vehicles at different locations may have different rates. After completing the (always free) registration, the rates for each vehicle can be viewed in the booking app. In principle, billing is always based on the booked time and the actual kilometers driven.

Our cooperation partner for sustainable mobility from Quartier FÜRstenried West in Munich offers you the option of convenient billing by credit card or SEPA direct debit mandate. You will be invoiced for your costs after each journey.

Our cooperation partner for sustainable mobility needs your mobile phone number to be able to inform you at short notice if your booked vehicle is not available.

No, you can open and close the vehicles of our cooperation partner for sustainable mobility from Quartier FÜRstenried West in Munich digitally via app.

The on-board computers we use are equipped with a GPS module to determine their position and automatically transmit the GPS coordinates to the booking system every time they are closed with the MOQO app (end of journey). Furthermore, in justified exceptional cases, it is possible to send a manual position request to the on-board computer from the booking system so that the GPS coordinates are transmitted for the specific moment. This makes it possible, for example, to locate an incorrectly parked, towed or misappropriated vehicle.

You can change your data for our mobility offers yourself in the booking portal at portal.moqo.de and in the app. The access data for the customer profile was sent to you after registration. Due to the General Data Protection Regulation, we can no longer accept your credit card and bank details in writing or by telephone and therefore ask you to make the change yourself online. It is not possible to change your driver’s license number in the booking portal. Please contact the customer service of our cooperation partner by phone or e-mail.

You can close your user account yourself in the booking portal at portal.moqo.de or in the app. Please note that a user account can only be closed if there are no outstanding payments and the last payable booking was made at least 8 weeks ago.

Names and driver’s license numbers cannot be changed independently. In these cases, please contact the customer service of our cooperation partner by e-mail: support@moqo.de

Log in online with your e-mail address and password. If you have forgotten your password, please use the “Forgot password” function below the login screen on the web or in the app.

The vehicles from the mobility offering of our car-sharing partner can be rented by the hour or by the day. Booking is done online at portal.moqo.de or via app. You enter your desired booking period, preferred station, and your preferred vehicle. The vehicle from our car-sharing partner will be available at the selected station at the specified time. After completing your trip, the vehicle must be returned to the same station, so that the next user can find it at the specified location.

The total price of your booking consists of the time-based price and the price per kilometer driven. Both depend on the vehicle booked. At the time of booking, we cannot yet provide the final price, as it depends on the actual distance you will drive. The price per kilometer driven will be shown for the respective vehicle during the booking process.

If you would like to use a vehicle for a full day, simply enter the desired time period when making your booking request. Our cooperation partner will automatically calculate the best possible price for you. The daily rate is applied at most locations after 10 hours and is valid from the start of the rental for 24 hours.
Please also always specify an end time for your booking when using the daily rate, and adhere to it. The vehicle will not be automatically reserved for you for 24 hours once the daily rate has been reached.

If you want to change the originally specified booking period, you can do so easily in the app of our car-sharing partner for sustainable mobility under “My Bookings”. This also applies if you want to extend a booking that has already begun. The prerequisite for this is that your vehicle has not already been reserved by a subsequent customer booking.

If you are unable to start your booking, please cancel it online or via the app. Otherwise, the vehicle of our car-sharing partner will be reserved for the specified period and cannot be booked by other users. Cancellation is free of charge up to 48 hours before the start of the booking. After that, a cancellation fee will be charged as specified in the fee schedule.

The total prices of your booking consists of the time-based price and the price per kilometer driven. Both depend on the vehicle booked. At the time of booking, our cooperation partner cannot yet provide the final price, as it depends on the actual distance you drive. The price per kilometer driven will be displayed during the booking process for the respective vehicle of our car-sharing partner.

Your account is not transferable, and the login details must therefore not be handed over to other persons. The vehicle may only be driven by the registered customer. Of course, any number of passengers may be taken along, depending on the number of seats.

A requirement for using the car-sharing vehicles and electric scooters of our cooperation partner is that you are of legal age and in possession of a valid driver’s license. The probationary period or age itself is not a registration criterion. Accompanied driving at age 17 is not permitted.
Cargo bikes can be rented without a valid driver’s license from the age of 14.

With the vehicles of our cooperation partner, you can easily drive into other European countries. In the vehicles, you will find the green insurance card, which is required for trips to certain countries. Within the EU, the green insurance card is no longer mandatory. If you cannot find the card in the vehicle you have booked and you need it, please contact the customer service of our cooperation partner by e-mail.
An exception applies to trips to Poland. The Polish government requires the presentation of a specific document upon entry. You must request this document from the customer service of our cooperation partner before your trip. Our cooperation partner will then send the document to you by mail (in urgent cases also by e-mail).

The charging process can be carried out at the home station at any time, even if your booking is still in progress. If you need to charge on the road, please find out about the options beforehand. A charging card can be found in the glove compartment of all car sharing vehicles. This works in a similar way to a fuel card, which you can use to top up at many charging stations throughout Europe. The app of our car-sharing partner Quartier FÜRstenried West always shows you all nearby charging stations. You can find out the details by clicking on “INFO” next to the charging status during the booking process.

The presence of the cable must always be checked before driving off. The charging process takes different lengths of time, depending on the vehicle model, charging station and charge status of the battery. On average, you can expect 2-3 hours for a full charge at public charging stations.

When you pick up the vehicle, please remember to take the charging cable with you and do not leave it hanging at the station. Otherwise you will be charged the cost of replacing the cable if you lose it. It is therefore very important to always keep the cable with you in the vehicle. Please reconnect the vehicle to the station when you return it and check that the charging process has started at the charging station and vehicle.

When the battery is fully charged, the Renault ZOE and similar models achieve a range of approx. 350 km under optimum conditions according to the manufacturer’s specifications. Depending on individual driving style, temperature, road conditions, payload or use of air conditioning or heating, the range may be significantly reduced.

Depending on the pedal assistance selected, all bikes have a range of between 40 and 80 kilometers.

Only one vehicle can be rented per account at a time.

Use the app to open the vehicle. Vehicles can be opened up to 15 minutes before the booked journey. The vehicle key is located in the glove compartment. During breaks in your journey, simply lock the car using the central locking system on the vehicle key. When you return the car, please insert the key with the black chip back into the slot in the glove compartment. You can then lock the vehicle again using the app. Before you leave the vehicle, please always check that the doors are firmly locked.

The vehicles of our cooperation partner must always be plugged into the charging station at the location when they are returned so that the next user will find a sufficiently charged vehicle. If you find your vehicle with a lower charge level, please inform our cooperation partner by phone or app, as you would when reporting damage. Our cooperation partner will warn the previous user accordingly and can rebook the vehicle to another vehicle if necessary.

If you are unable to keep to the originally specified booking time, please extend the booking in good time via the app. If the car is still available, the extension is possible without any problems. If an extension is not possible, please inform our cooperation partner by telephone as early as possible. In the event of a late return without prior extension, late fees will be charged according to the list of fees.

The vehicles of our cooperation partner are station-bound and must be returned to their starting point after booking. It is not possible to switch between stations.

No, you will not receive a discount for an earlier return, as the vehicle is not available for any other users at the reserved time. With this policy, our cooperation partner wants to prevent excessively long bookings being made on the vehicles.

You can rent the bikes conveniently via app:

1. Open the app, stand next to a bike and reserve the bike via the app.
2. Use the app to open the locker at the station to remove the bike’s safety chain.
3. Unplug the charging cable and open the frame lock on the bike using the app.

In the event of an accident, please always pay attention first and foremost to your own safety and the safety of the people involved. Once the scene of the accident has been secured, please call the police and mention that it was a rental vehicle. This is very important for the subsequent processing. Afterwards, please contact the customer service of our cooperation partner by telephone on +49 160 94476870 or +49 241 95788366. Our cooperation partner will help you with the rest of the process and will arrange a repair service, for example. An accident is also minor damage that occurs during your rental period, e.g. contact with a crash barrier or other objects. Call the police here too and contact us afterwards.

In the MOQO app you will find an overview of all known damage to the vehicle. Please check the vehicle for damage before you start your journey and compare it with the damage already noted. If there is any new damage, you must report this directly via the app. This also includes soiling and missing vehicle equipment.

The deductible in the event of a claim is 300 euros for all claims.

The excess for cars and e-scooters is 300 euros for all claims (third-party, partial and fully comprehensive cover). The excess for bicycles in the event of damage, destruction or theft is 20% of the claim amount, up to a maximum of 300 euros per claim. The insurance conditions can be viewed in detail for each vehicle in the MOQO app before booking.

Particularly with vehicles from our car sharing partner in underground garages, there may occasionally be problems opening the vehicle via the app. Please always check first whether you have switched on both GPS and Bluetooth on your smartphone. Also make sure that the license plate number of the vehicle in the app matches the vehicle to be opened on site.

Particularly with vehicles from our car sharing partner in underground garages, there may occasionally be problems when returning the vehicle via the app. Please always check first whether you have switched on both GPS and Bluetooth on your smartphone. Also make sure that the vehicle is connected to the charging station and that the doors are all closed. If you still cannot return the vehicle, please contact our cooperation partner’s customer service on +49 160 94476870 or +49 241 9578836.

Lost property will be removed from the vehicles by our maintenance service at the latest at the next regular cleaning. It is not possible to send them by post. If the booking was made not long ago, you are welcome to contact our cooperation partner by telephone and they will arrange a short booking so that you can remove your item yourself.

This can happen, for example, if the previous user overdraws their booking. In this case, please always contact the customer service of our cooperation partner on +49 160 94476870 or +49 241 9578836.

You are not allowed to end your journey here. If you do, you will be charged a fee by our cooperation partner. If you are unsure, check the MOQO app again.