Always there FOR you – with a direct line and an open ear.

Whether you want to report damage, settle rental matters or get the latest information about the neighborhood, we make it easy for you with our online damage report and digital tenant portal.
As a prospective tenant, you’ve also come to the right place.

Digitales Mieterportal Online- Schadensmeldung Aufzugstörung Waschen im Quartier Mietinteresse und andere Kontakte

Always reachable from home

We have optimized our processes for you as a tenant in order to offer you more service and better transparency.
To this end, we have developed two portals that make it even easier for you to reach us – from the comfort of your armchair.

You can find out more about this on this page.

1. Digital tenant portal of the Ackermann Group

Everything from a single source: In the tenant portal you will find news, contacts, forms and much more – also conveniently available as an app for iOS and Android.

Notice board

Whether news, event information or the search/offer section - this is where tenants exchange information.

Residential property

Your property manager will tell you everything you need to know about your home.

Documents

You can easily find contracts, documents and other forms here.

Contacts

Here you can view emergency numbers, contact details and important contacts directly and at any time.

Messages

You can inform us of important changes, such as new bank details, here.

Note: The tenant portal is made available to you by Ackermann Hausverwaltung GmbH in cooperation with casavi GmbH. Please note that the use of the portal is subject to the terms of use of casavi GmbH.

2. Damage report

Our service partner BO is now your contact for all maintenance damage to your home and building.
They will also handle emergencies outside our business hours.
It’s so easy: 1. Report damage Simply enter your tenant details and check that they are correct. 2. details of the damage Briefly answer a few questions to describe the damage in more detail. 3. arrange a repair appointment Select an appointment to repair the damage and send the report.

Note: The online damage report is provided by BO Service AG.
The business and data protection provisions of BO Service AG apply.

Availability:
Monday – Thursday:
7:30 a.m. – 6 p.m.

Friday: 7:30 a.m. – 2 p.m.

Phone: 089 552 136-250

Availability:
Monday – Sunday:
00:00 – 24:00

Phone: 040 / 33 44 15 30

3. Elevator malfunction

Service hotline for elevator faults in the district In the event of elevator faults in the district, please contact our new service partner Hundt Consult directly on 040 / 33 44 15 30. This specialized service is available to you around the clock, 24/7.
Your safety and comfort are important to us, and we guarantee to resolve any problems quickly.
Please make a note of this number in case of an emergency.
Thank you for your cooperation and understanding.

4. Laundry in the neighborhood

To increase your well-being, we have digitized the washing machines in the district with the help of WeWash.
Now you can easily book and cancel washing times via the WeWash app without having to wait for a free machine.
For those without a smartphone, we offer a telephone reservation service.
All machines are clearly numbered and you will find instructions and all the necessary contacts in the laundry room.
This is how we make your laundry care simple and convenient.

Telephone reservation

Washing machine:
089 1 22 33 051
Dryer:
089 1 22 33 052

5. Rental interest and other contacts

Are you interested in an apartment or would you like to move within the neighborhood? We are happy to receive your inquiry.

Interesse an Wohnung

Interesse am Umzug

Would you like to find out more about the future design and development of our neighborhood?
Visit our development subpage for the latest information and insights into our projects, or contact us directly at info@fuerstenriedwest.de.
If you would like to know more about the neighborhood and its vibrant community life or get in touch with the neighborhood meeting place team, visit our neighborhood subpage or write to us at nachbarschaft@fuerstenriedwest.de.