Wichtige Informationen für alle Bewohnerinnen und Bewohner: Betriebs- und Heizkostenabrechnung 2022
In our FÜRstenried West neighborhood, as everywhere else, the annual operating and heating bills are a recurring challenge for tenants. In recent years in particular, changes in the market and the energy crisis have led to unexpectedly high bills. This has prompted many of you to check your bills carefully. This often leads to numerous questions, which we would like to answer:
How are my personal operating costs calculated?
The operating costs are allocated to the entire business unit, which may comprise one or more buildings. It is important to us to show you transparently what costs have been incurred and how your share is calculated. In addition, the costs for hot water and heating are allocated according to the total bill issued by Stadtwerke München (SWM), depending on the size or consumption of your apartment.
What is the reason for higher costs since 2022?
The increase in ancillary costs compared to 2021 is mainly due to the sharp rise in heating costs. Energy prices have risen by up to 80% in a short space of time due to the energy crisis, a situation that does not affect our neighborhood but is being felt throughout Germany. Unfortunately, neither the landlord nor the property management can influence the rising costs. Our measure in this situation is to check SWM’s bills particularly carefully in order to protect your interests. You can find explanations of fluctuations in individual items of the operating costs in the letter accompanying the service charge statement.
Why does the utility bill arrive so late?
We are dependent on SWM’s billing. This has to be carefully checked and corrected if necessary. We are also currently experiencing increased processing times on the supplier’s side, as the overall situation of the energy crisis is causing an enormous amount of extra work for everyone involved. Once the audited bill is available, it is sent to the billing service provider to prepare the heating bill. The corrections have also resulted in additional work for them. We ask for your understanding for these necessary steps, which are intended to ensure that your bill is correct.
Why don’t all tenants receive a heating bill?
In buildings with underfloor/ceiling heating, the structural condition of the apartments does not yet allow the installation of a measuring device for consumption-based metering. We have already developed a concept for how this can be retrofitted in future. Unfortunately, these measures are only possible outside the heating period. We will carry out these measures for the first four buildings this summer and are confident that we will be able to implement them in all affected buildings by 2026. Our property management team is available to answer your individual questions and provide support wherever it is needed. At the same time, we ask for your understanding that processing may take some time due to the circumstances described.
Individual consultation hours in the neighborhood meeting place
Um Ihnen detaillierte Einblicke in Ihre Nebenkostenabrechnung zu ermöglichen, bieten wir individuelle Sprechstunden an: Ort: Nachbarschaftstreff, Appenzeller Straße 111, 81475 München Zeit: Jeden Donnerstag, 9:00 bis 12:00 Uhr Anmeldung: Bitte melden Sie sich vorab per E-Mail an mietveranstaltung@ackermanngruppe.de an, um einen Termin zu vereinbaren.